If you can't connect to the App Store, iTunes Store, or other Apple services

Here'southward what to do if y'all come across a "Cannot connect" bulletin. These steps also piece of work if the app won't load anything or stops while content is downloading.

Effort these steps if y'all can't connect to any of these apps or services:

  • App Store
  • iTunes Store
  • Game Middle
  • Apple Books app
  • Apple Music app
  • Apple Fitness+
  • Apple Goggle box app
  • Apple News app

Check the organization status page

Make certain that your device is continued to the cyberspace

Utilise whatever web browser to connect to any website. If null loads, apply another device on the same network to meet if information technology can connect to any website. If no other devices can access the cyberspace, plough off your Wi-Fi router, then plough it on over again to reset it. If yous still tin't connect to your Wi-Fi network, contact your net provider for more than help. If simply your commencement device can't connect to the internet, go help with Wi-Fi on your iPhone, iPad, or iPod bear upon, Apple Spotter, Apple Television set, or Mac.

If you use cellular service to connect to the internet on your iPhone or iPad, make certain that you lot have cellular information turned on for the app that yous're using. To practise this, open the Settings app, tap Cellular, and so turn on Cellular Data.

Update your software

Check the engagement and time

Make certain that the date and fourth dimension on your device are ready correctly for your time zone.

On your iPhone, iPad, iPod bear upon: Open the Settings app. Tap General, then tap Date & Time. Go more than assistance with date and time.
On your Mac: Open up System Preferences, then cull Appointment & Time.
On your Apple TV: Go to Settings > General > Appointment and Time.

If the engagement and time are incorrect, update them or plow on the option to set date and time automatically.

If you notwithstanding tin't connect

If you tried all of the above steps and you lot withal can't connect, contact Apple Support.

If you see a different connection warning message

Use the steps above if you come across one of these fault messages:

  • "Cannot connect to the iTunes Store. An unknown fault has occurred."
  • "Nosotros could not consummate your iTunes Store request. The iTunes Store is temporarily unavailable. Please endeavour once again later."
  • "Could not connect to the iTunes Store. Make sure your network connexion is active and try again."
  • "We could non complete your iTunes Store asking. The network connectedness could not be established. There was an error in the iTunes Store. Delight try once again later on."

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